WBAT Help Center Growth Continues in 2017

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WBAT has grown its support services over the course of 2017. We now offer Platform+Support subscribers:

The Stats – Nov  1, 2016 – Oct 31, 2017

Help Center

  • 555 Users in Help Center
  • 214 Organizations in Help Center
  • 1,338 requests submitted
  • 1,307 requests solved
  • Average of 16.7 hours to solve a ticket
  • 99% positive satisfaction rating

Of the 1,338 requests, most common topics are General Questions, Form Changes, and User Loads.

Community Chats

267 WBAT users attended 18 Community Chats over 12 months

Topics include:

Safety Risk Management, Employee Reporting Best Practices, Streamlining Submission Forms, Safety Promotion Features, Upcoming Enhancements, Cross Object Queries, Data Analysis for SMS, WBAT App, Evaluations 

Notable WBAT Support Activities

November 2016

Community Chats: Nov 9 & Nov 30

Events: WBAT Community Conference – Reno, NV

December 2016

Community Chats: Dec 14

January 2017

Community Chats: Jan 11 & Jan 25

Release: 5.7

  • Changed name of SRA module to SRM
  • Split Hazards into Hazards and Risks
  • Risk Approval User Groups
  • Follow Up and Monitoring Status
  • Substitute and Residual Risk
  • SRA Meetings
  • Launch SRA from Summary/Event
  • Read & acknowledge Safety Notices
  • ASAP and Incident reporting available in Other Employees
  • Corrective Actions in Employee Reporting now function the same as those in Safety Assurance
  • Added Recommendations and Tasks to Employee Reporting
  • Bug fixes, interface updates, and taxonomy additions

February 2017

Community Chats: Feb 8 & Feb 22

Events:

  • Annual WBAT Review with AFS 900 and AFS 280 – Washington DC
  • Onsite Training – Palm Beach, FL

March 2017

Community Chats: Mar 8 & Mar 22

Release: 5.8

  • Associate Events and SRAs
  • ERC Meeting Filters
  • ERC Meeting Titles
  • Bug fixes, interface updates, and taxonomy additions

April 2017

Community Chats: April 12 & April 26

Events:

  • InfoShare – Pittsburgh, PA
  • SMS Forum – Dallas, TX 

May 2017

Community Chats: May 10 & May 24

Events: Onsite Training – Cocoa Beach, FL

Release: 5.9

  • Excess scroll bars eliminated in page views
  • Expanded operational asset tables to include ground equipment, medical equipment, drones, etc.
  • Launch Investigations from any report type
  • Launch SRA from corrective action
  • Bug fixes, interface updates, and taxonomy additions

June 2017

Community Chats: Jun 14 & Jun 28

Events:

  • Onsite WBAT Training, Kahului, HI
  • Onsite WBAT Training, Memphis, TN

Release: 5.10

  • Update error, threat, and UAS tables in LOSA and LOSA V2
  • Add filters to corrective actions for originating object type and date and display both on list view
  • Bug fixes, interface updates, and taxonomy additions

July 2017

Community Chats: Jul 26

Events: Onsite WBAT Training – Dallas, TX

August 2017

Community Chats: Aug 9, Aug 23

Events: Onsite WBAT Training – Orlando, FL

October 2017

Events:

  • InfoShare – San Diego, CA
  • Safety Standdown – Wichita, KS

Releases: 5.11

  • Flight Risk Assessment Tool (FRAT)
  • Related cross object type queries (Hazard <-> Risk, Audit <-> Findings, Events <-> Recommendations)
  • WBAT App available in app stores!
  • Bug fixes, interface updates, and taxonomy additions
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